Reviews for Fireplace Megastore www.fireplacemegastore.co.uk Reviews

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3.3 stars
Average rating for this product is: 3.3 out of 5

From 0 ratings and 39 reviews

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Fireplace Megastore www.fireplacemegastore.co.uk Reviews

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  • Guest 3rd Dec 2009

    Reviewer rating: 1 stars


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    Ordered a fire 30 September "estimated" 15 - 17 working days delivery - still waiting for delivery. Unable to speak with anyone, have to email, still awaiting response from email sent yesterday and this morning. Have requested a call back from a manager - not forthcoming. Would NEVER use again ...

  • Guest 16th Nov 2009

    Reviewer rating: 1 stars


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    Awful, I originally emailed to get a stock date for an item and ordered with them as they said they had it in stock. It turned out they didnt, and after a number of further emails which contradicted each other I called to be told they are all generic emails! When they didnt deliver after 14 worki ...

  • Guest 7th Nov 2009

    Reviewer rating: 5 stars


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    I ordered the fire on a Monday - was quoted 10-12 working days delivery - got a phone call Tuesday to say delivery would be Friday and it arrived on time safely and complete.

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    I visited the showroom the purchase the fire. The service I received was excellent and therefore we able to make an informed choice.

    I purchased an LPG hole in the wall gas fire which arrived about 2 weeks later. Unfortunately the wrong fascia was sent with the fire and 2 months on I am still wai ...

  • Guest 25th Oct 2009

    Reviewer rating: 1 stars


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    My mum bought a fire from them & has recieved very poor customer service. Product was ok, just hope you dont have to return your item as they awfull to deal with.

  • Guest 21st Sep 2009

    Reviewer rating: 1 stars


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    Used sister company Fireworld.co.uk (Firemegastore took my money). They would not honour their refund policy if item was not in stock. Ignored my emails, letters and had to ask my credit card company to intervene to get most of my money back.

  • Guest 26th Aug 2009

    Reviewer rating: 1 stars


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    Customer services is a joke at fireplace megastore. Will not speak to you personnally will only contact you via email. Had a big problem that I needed to be resolved and all I got was salestaff telling me they could not help and to email customer services. I felt frustrated and not treated like a va ...

  • Guest 18th Aug 2009

    Reviewer rating: 1 stars


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    dont buy from fireplace megastore!!!!would not give one star rating
    they sell you faulty/damaged goods that dont match and dont replace anything!!
    they dont return your calls and should be banned from selling to any consumers!!
    trading standards have been contacted over my purchases as the company w ...

  • Guest 18th Jul 2009

    Reviewer rating: 5 stars


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    I purchased a marble fireplace with Fireplace megastore and it arrived one week later and looks superb. I saved £600 on my high street price and the service was brilliant. The Staff were very helpful and knowledgeable.

  • Guest 14th Jul 2009

    Reviewer rating: 5 stars


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    I ordered an electric fire from them, and within 3 days the item was delivered, I love it!! I've since told my sister and shes also ordered a gas fire from them, and so far she's receiving just as good service!! I will certainly recommend to more people as I am soo impressed by the level of service ...