2 Reviews for Mediachase IBN 4.5 Help Desk Reviews

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4.5 stars
Average rating for this product is: 4.5 out of 5

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Mediachase IBN 4.5 Help Desk Reviews

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  • rnc 23rd May 2008

    Reviewer rating: 4 stars


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    Excellent desktop client and instant messaging among internal and external users. Comprehensive business logic and work flow and top notch issues and help desk tracking. If you want project management and help desk features, this has nearly everything you need.
    Once you get around the complexities o ...

  • truthbrother Rank: Lance Corporal 21st May 2008

    Reviewer rating: 5 stars


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    100 % web-based, optional desktop client for alerts/secure messaging/file sharing, supports multiple email addresses with automatic notifications to all support staff, knowledge base with full-text search.
    Server editions are good, but people looking for low initial investment, the On-Demand Service ...