Reviews for Shell Mastercard (citibank) Reviews

Guest's review has yet to be rated - Be the first!
Report this review

On the whole I have been very pleased with my card - until in the last three weeks I've had all sorts of problems, culminating in last night my card being declined at the Shell garage - with no spare card! - as had nipped out with just that in my pocket. Very embarrassing. Man in Shell garage not ...

Guest's review has yet to be rated - Be the first!
Report this review

Card declined even though account in order. Had to use another card so no cashback. They got my business under false pretences. Shell accept no responsibility even though it was the merchant terminal at fault. Never going to buy Shell fuel again so not much point having their credit cardd

Guest's review has yet to be rated - Be the first!
Report this review

had a letter from shell citi card last week . cutting shell cashback from 3% to 1% orther spends from 1% to .25%.not sure wether to keep it on.is it worth 1p lte off?

Guest's review has yet to be rated - Be the first!
Report this review

Time to ditch Shell Mastercard - from October 2009, cash back at Shell stations is slashed to 1% and purchases elsewhere attract a mere 0.25%

Guest's review has yet to be rated - Be the first!
Report this review

Non UK call centre, charges to query items on statements, loyalty points cant be redeemed if you leave.
No customer service at all, issues with fraudulent transactions - my Shell Mastercard got cancelled while on holiday with no notice - because they believed my details may have been compromised (no ...

greentone's review has yet to be rated - Be the first!
Report this review

I had problems for the first 3 months when Citi did not apply the correct 3% rebate rates to my Shellpurchases and only issued 1%. They stated that the Shell service stations I was using did not qulaify as proper Shell service stations under their Shell Mastercard scheme. I asked how could a custo ...

Guest's review has yet to be rated - Be the first!
Report this review

Fraudulent items on my account from August 2008 have still not been sorted out. An official complaint has not been acknowledged and now the ombudsman is my only option. Needless to say, once this has been sorted out I shall be closing my Shell Mastercard account.

weesmiley81's review has yet to be rated - Be the first!
Report this review

I used to think my Shell Mastercard card was great, extended warranty on appliances, cash back etc etc. The list of benefits was huge. Although today (having had my extended warranty application rejected) i've been told that they withdrew all those benefits last year! the non-uk telephone operat ...

Mr M Denham's review has yet to be rated - Be the first!
Report this review

I normally pay off Shell Mastercard in full, but do so manually in order to keep a check on payments. I have a direct debit set up for the minimum payment to ensure I don't get charged any late fees if I forget. However, if you DON'T pay off in full, then your account changes to an "interest bearin ...

Guest's review has yet to be rated - Be the first!
Report this review

I complained that the 60 days starts when they issue the card so by the time you get it you will only have 57 days for example - got a letter back saying they have now extended this 65 days to allow for postage etc...a result for the consumer!