Reviews for Virgin Mobile UK Reviews

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Virgin allows only 30 seconds for you to answer a call and then it diverts the call to voice mail. This is absolutely ridiculous. My call to customer support was answered by a female in Africa. Her accent was just terrible such that there was no way I could understand what she was saying. I tried a ...

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============VIRGIN MOBILE===DO NOT PAY BY DIRECT DEBIT===RIPPED OFF====
BEEN A CUSTOMER FOR ABOUT NINE YEARS NOW,HAVE THE COMPLETE PACKAGE,10MB B/BAND CABLE,PHONE AND THREE MOBILES.
DON'T KNOW WHY BUT I THOUGHT I'D CHECK MY MOBILE BILL FOR LAST FEW MONTHS.
I NEARLY HAD A HEART ATTACK!I CHANGE ...

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I always thought Virgin were fairly good (as I have been with them for a number of years) from their customer service to their tarrifs etc, even though thier choice of phones were fairly limited.
UNTIL recently, when I moved job and had to contact them to sort out a few problems (no signal in new bu ...

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I originally took out a 12 month contract with Virgin & then continued with an 18 month contract. I am now 4 days away from the end of this contract & called to cancel and get my PAC code as I need to get a blackberry for work. I sent an email and got a call back, after speaking to a very nice gir ...

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what you get on the contracts are amazing
the deals are the best i could find and at 18 months!
the network is alright. In some places better than others but i havnt hasd any major probelms with it

applejamuk's review has yet to be rated - Be the first!
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IF YOU VALUE YOUR TIME, NERVES AND MONEY THEN YOU SHOULD AVOID VIRGING MOBILE AS A PLAGUE.

Yesterday tried to join Virgin Mobile on 18 months contract (£25 quid for 500 x-network and unlimited web is a fair deal) plus they offered Mobile broadband bundle with this deal at only £5 a mont ...

duncandouglasbladen's review has yet to be rated - Be the first!
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virgin , you need to answer the phone , and not keep people on hold for 15 minutes plus !! we are customers , keep treating us this way & we will go elsewhere !
i ordered a k770i , for my wife who was on payg . the handset came 2 days later,& they sent TWO . i rang& explained this , they said it w ...

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I am writing this while sat on hold attempting to speak with customer services; I have been waiting for 15 minutes so far. I phoned them a few days ago to discuss same issue and gave-up after being on hold for over an hour.

I emailed 'The Team', explaing my long and abanded call and asked them to c ...

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Three times I have tried to speak to Customer Services via phone, on one occasion being on-hold for over an hour, and three times I have abandoned the call due to long waiting times.

When the call centre was UK based I always got through very quickly but now the calls are dealt with via a call cent ...

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The mobile service Virgin Mobile get is fine, single is OK (same as T-Mobile as they are on the same network).

Handset choice looks to be OK and the tariff's are all OK, and you can upgrade and downgrade your plan as you wish.

The only down side is if you ever need to speak to them - the customer ...