Reviews for Virgin Media Reviews

Guest's review has yet to be rated - Be the first!
Report this review

I switched from Tiscali to Virgin on 20/10 It is now 04/12 and set up is not complete. 3 promise dates have been missed. It is impossible to speak to a person to get explanations. Call centre in India cannot give any assistance. Email/mail complaints get standard response that the problem is being l ...

Guest's review has yet to be rated - Be the first!
Report this review

Virgin customer service is shambolic. Contacting the right department takes forever. Last month my virgin home phone was out of order for 4 days. This month it is off again and I have to wait 7 days for an engineer. This is appalling service and I want to warn other potential customers.

PeteF's review has yet to be rated - Be the first!
Report this review

If you ever go with virgin media then choose the package and stick with it - forever or until there's something better somewhere else and then switch companies!!! Because as soon as you try speaking to their so called customer services, you'll find that they are completely useless. There must be s ...

smashie22's review has yet to be rated - Be the first!
Report this review

so in june i phone virgin media and ask them to rack down my package, i drop to 2 meg broad band and do away with the films and sport. i informed the very helpfull lady in customer services that i dont want to be forced into a contract as i will be leaving the property at any time , this she tells m ...

makem's review has yet to be rated - Be the first!
Report this review

Virgin Media has as good customer services as the other telcos/ISPs etc. The only major thing I have against them is the promise of more HD content - they have not delivered enough to me on that promise!Service wise - they came out (me not in) and sorted out the cable outside the next day, it was a ...

Guest's review has yet to be rated - Be the first!
Report this review

My broadband connection with Virgin Media has been down for 21 days now (and counting). Despite 11 phone calls to attempt to resolve the problem.

I have since lodged a complaint with OFCOM (and would urge others experiencing problems to do the same). A detailed letter of complaint has also been s ...

moosery's review has yet to be rated - Be the first!
Report this review

I found my conversations with virgin media support extremely frustrating and longwinded - over a very simple tech support issue. When I finally got through to someone technical I was understood perfectly - if I knew the direct line to that person I would use it, the problem is they are very reluctan ...

magicsbaby's review has yet to be rated - Be the first!
Report this review

I have had the unfortunate experience of having to ring Virgin Media/NTL several times, due to telly breaking up and freezing (this took several calls and over 4 months to sort).

I have also had broadband issues on and off.

Customer service is a maze. Each person they put you through asks for the ...

Guest's review has yet to be rated - Be the first!
Report this review

Where to start! I signed up about 6 weeks ago for the Virgin Media phone, broadband and cable TV and it was meant to be all up and running a month ago. I have been repeatedly promised to be connected, engineers don't always come out, the north London area manager is was rude, vague, and unable to he ...

warlord2000ad's review has yet to be rated - Be the first!
Report this review

If you buy this with the L Broadband package you save an extra £5 a month.
Vigrin is cheaper than NTL although the TV and Broadband services are now worse.
The phone through, just on its own is as any phone, just the same as everywhere else. We have had no problems with them over the phone s ...