Reviews for Virgin Media, www.virginmedia.com Reviews

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Disgusted with the service, but a picture speaks 1000 words - after 3 no shows/no calls (each costing my wife a day stuck in the house) they disconnected my phone, telling me that they would return in 2 weeks to reconnect it, and they did this to my drive. I complained and they said - 'We aren't pro ...

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Before I start - I wish there was an option here to select no stars at all.

Virgin Media Broadband has made my life misery for last 1 week. I work from home 5 days a week on 150/day pay doing freelance contract jobs.

I confirmed 10 times before the installation day that everything will be fine and ...

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Virgin media
Tried to have XL with V+ box TV package set up yesterday. They didn't set it up at all the picture only lasted 50 mins then the screen kept showing HDMI not supported.
Customer service rubbish and tells lies to get you off the phone even though a rip off 0845 number.
The staff also have ...

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So in short I moved existing Virgin wireless broadband to new address - router and modem work fine, all activated - local connection only - no internet.

Cue 9 days of trying to get through to Virgin tech support. Customer services repeatedly checked that my lights were all fine - I need to talk to ...

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For almost 5 months ive had problems with my connection dropping and sometimes off for well over a day.

Virgin eventually admitted that the problem was with them but didnt know how to fix this problem and when it would be fixed. The problem then esculated and i was having other departments still t ...

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We've had the Virgin Media phone, broadband and tv package for 2 months and will not renewing afer the 12 month contract. When you get on-line it works fine but it always takes several attempts not to be 'connected with limited access', where everything stops, and you have to disconnect and try agai ...

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I was generally happy with the product (TV and internet), however our TV service now keeps freezing. The customer service help is nil, when the virgin disconnected us due to a mix up with our address i had to speak to someone in the "i want to leave department" before i spoke to anyone helpful. The ...

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Their email service is rubbish. I went nearly a month without receiving one email only to be told, after extensive enquiries, that my email address wasn't suitable - one that I'd been using for several months beforehand. Total lack of customer care.

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Virgin media... Extremely poor service and appalling behavior on their help service phone line. No respect for the individual customer. If you call them round to fix a problem they do not inform you at any time if they can't make it. In a recent servery over 85% of the people confirmed and agreed wi ...

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Virgin media... Extremely poor service and appalling behavior on their help service phone line. No respect for the individual customer. If you call them round to fix a problem they do not inform you at any time if they can't make it. In a recent servery over 85% of the people confirmed and agreed wi ...