Reviews for Direct Line Car Insurance Reviews

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After taking out third party fire and theft cover with direct line on my small car i payed in full and this as th cheapest quote i have ever had. After 9 months of this policy I brought a new car and decided to upgrade the cover to comprehensive for the last three months of my policy. The administra ...

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I will never never ever use direct line again. I should have learnt from my experience several years ago when in an accident ( and my cousin warned me a few months ago in Regards to his claim, he will never use them again) and I was the innocent party, because it was not clear cut they did not wa ...

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I have to say I have claimed a couple of times from Direct Line and had no problems, although last time their repairers took a..g..e..s. Mind you most companies probably use similar repairers. But when you get a renewal quote they load it heavily. Phone them up, ask for customer retention if the ...

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We took out insurance with Direct Line as, in theory, they would accept a substantial existing no claims bonus on a policy for another car and were the cheapest to insure a 17 year old as a named driver. They subsequently reneged on the application of the no claims bonus, which although annoying si ...

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They managed to lose my accident report twice. Ended up having to email it to one of their minions so what I could get a reply back from them to confirm they'd received it. On 2 occasions when I tried calling them I was on hold for 20 minutes (I hung up at that point) and then 45 minutes the next ti ...

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I had a crash im my KA (someone pulled of their drive straight into my path) the poor little car splattered all over the road, as it wasnt my fault i thought this would be a straight forward claim and i would get a new car fairly quickly (the KA was only 9 months old and the garage said it was a tot ...

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i am severly unhappy with direct line car insurance, it took them nine months and three cancelled policies in order for them to grant me my no claims bonus despite sending the relevant documents on four seperate occasions, i feel swindled out of money and have now lost six months on my no claims bon ...

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1 - my car has been with their "approved" garages 'Just car clinic' for over a month now and they don't inform me of anything. i have to phone up myself to find out what is going on.

2 - the people one the phone are absolutely rubbish, they TRY to help you but never do anything right. they say they ...

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Direct Line Car Insurance Customer service and speed of claim settlement was terrible. They sent me a cheque with the wrong name on it meaning I couldn't pay it into my account. Was then told that it would take 5 working days to cancel the cheque before they could initiate an instant transfer. The " ...

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The worst insurance company i have ever had the displeasure of dealing with. After paying for fully comp insurance for 5 plus years someone crashed into the side of my car. I thought no problem I'm insured etc. I called direct line to make them aware of the accident and after about half an hour o ...