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Review by
Guest.
on 4th Sep 2008
User Rating : 10
Respect :
0
Inexpensive, allows more bags for free, things other airlines charge like blankets, pillows, snacks, and such are free, good customer service, and they have a sense of humor.
Guest.'s full review | 35 words
Review by
vk1975
on 27th Aug 2008
User Rating : 3
Respect :
0
Although Southwest Airlines market themselves as most customer friendly airlines, I have never come across customer service which I would describe as the opposite. I got stranded at the Phoenix (PHX) airport for the whole night and they declined to provide me any accommodations or compensate for the ...
vk1975's full review | 258 words
Review by
Guest.
on 14th Mar 2008
User Rating : 10
Respect :
0
Very orderly in boarding the plane and I am 6'5" and 300 pounds and there was plenty of room for me. Luggage always there on time and flights and my flights have always been on time or early. Great prices.
Guest.'s full review | 43 words
Review by
Guest.
on 12th Feb 2008
User Rating : 0
Respect :
-1
Southwest has lost our luggage on the last 3 flights we have had. Gross incompetence with no remorse!
Guest.'s full review | 27 words | 1 comment added.
Review by
daiablackwell
on 24th Dec 2007
User Rating : 2
Respect :
+1
If you're traveling with children under 4, Southwest Airlines new seating arrangement can be NIGHTMARE. I held up the line while trying to maneuver an infant, toddler, stroller and car seat by myself. In the old method, we used to get assistance and plenty of time when we PRE-BOARDED and we didn't ...
daiablackwell's full review | 184 words | 1 comment added.
Review by
vegas2007
on 22nd Dec 2007
User Rating : 3
Respect :
0
Southwest has always been the leader in my book but this new boarding procedure is awful. You are not only issued a letter but a number in line as well. It wouldn't be so bad if everyone in your party was in sequence but I had B11 and they had B39. It was a vacation package so it wasn't like they we ...
vegas2007's full review | 172 words
Review by
frogpot
on 28th Aug 2007
User Rating : 9
Respect :
0
The other airlines are bad and getting worse. Southwest Airlines is the only one where the employees seem to have fun, get there on time, and don't have poor computer systems, lots of mechanical problems, and two-hour waits in line.
frogpot's full review | 53 words
Review by
ADRIAN15
on 12th Jul 2007
User Rating : 10
Respect :
-1
The best airline ever to be created. I look forward to flying with them again in the future.
ADRIAN15's full review | 20 words | 1 comment added.
Review by
bolevar2382
on 2nd Mar 2007
User Rating : 10
Respect :
0
Flight from BWI-FLL was nice, smooth. When we did encounter turbulence, the captain informed us beforehand and instructed us accordingly. Flight was on time, as usual, I've flown SWA numerous times and only had a couple delays, which we were informed of the reasons and every effort was made to get u ...
bolevar2382's full review | 258 words
Review by
headtrip
on 6th Feb 2007
User Rating : 9
Respect :
0
Southwest is a very efficient airline, with excellent customer service, and everyone I know is happy with their service and prices. I have yet to have a bad experience with Southwest Airlines in over 18 years of flying with them.
The only negatives are that they do not have the best mileage pr ...
headtrip's full review | 201 words
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