O2 www.o2.co.uk Review

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O2 www.o2.co.uk
2.6 stars
Average rating for this product is: 2.6 out of 5

From 1 rating and 9 reviews

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handel.'s Review of O2 www.o2.co.uk

12th Jun 2002

Overall Rating

2 stars
  • Value for money
    2 stars
Good Points

Good online tariffs with free text messages - a legacy of Genie.


Bad Points

I can't buy anything from this site! None of the links work!


General Comments

The online tariffs at www.O2.co.uk are a fairly good deal, especially if like me you text more than talk, but this site is a nightmare. I don't know if it is just o2 teething problems, but I've found it impossible to buy anything from this site as there are broken links. This is really frustrating. Also, I am a former Genie customer and am having problems with the text messaging service on my phone (a lot of people cannot reply to me!) To make this work, I can never get through to the customer service helpline on the online service never replies to me.

Does anyone know why this is? Any suggestions very welcome!!

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Members' Comments onhandel.'s Review

  • Freezingwarm. on 14th Oct 2002

    to get through 2customer service dail 4444 and wen it sez press 1 to continue press sum other key keep doin dis till it gives the option 2speak 2a operator this will let u get through for free and even tho it sez they charge 50p a minute it won't!!!!!!

  • ralph. on 15th Jan 2003

    i will like to get some sim card with pin number online will be pass to me without through anybody

  • fwuppe. on 20th May 2003

    someone tell me what ralph is talking about? and what it has to do with o2 online sim?

  • datawriter on 12th Sep 2003

    I have purchased Items from the site without any problem. It is quite fast and quick. Only the other day it had a free sim offer to AOL customers. I had no problems purchasing a new prepay sim. Thay also give a good deal on a new prepay phone if you use it a lot and you have been using prepay for more than 12 months. Check it out. I not come across any broken links.

  • julieamoore on 18th Sep 2003

    i wish o2 would send me a free sim card because iv been with o2 for 2 years and nothing

  • masterofsim Rank: Corporal on 29th Oct 2003

    you got to keep ur eyes open aol did the same offer of a free sim about a week ago and msn messenger when logged in loaded up a window to free sims it is about all the time you just got to find it as i got a link that lets me order sims for 99p brand new from the site

  • joebear on 23rd Apr 2004

    My o2 online accounts never works! And their telephone support is as bad, I will switch to Orange, a little more to pay but better service. frank m.

  • Debug Tech Rank: Corporal on 21st Dec 2005

    I manged to get through the ordering process side of things eventually.
    I am not happy that I had to have an angry conversation on the phone with a DHL operator when I refused to take a third day off work to take delivery of a so called "Next Day" parcel. Are DHL at fault here or are O2 making claims about delivery that they shouldn't. No point in mailing O2 to find out, you just get hit with a barely relevant autoresponse. Haven't even received the phone yet and already balding and not impressed.