Written on: 23/05/2011 by K13RAC (1 review written)
I purchased goods from this company on 16th May and all items ordered were shown as IN STOCK. I went with Je James Cycles as they offered free postage (BIG MISTAKE) !!!!!
Their delivery conditions state items sent free can take between 3-5 days for delivery.
After 5 days and still no goods, I contacted the company (23.5.11) only to be told that the items were packed and ready to ship in other words they had not sent the items for delivery yet.
I questioned their company ethics and customer care and was told they they were BUSY lately and that was why my items had not been sent.
NOT EVEN AN APPOLOGY !!!!!
Since my items hadn't been sent, I simply instructed the company to cancel my order and refund me my money.
I sent an email to the company straight after the phone call confirming my wish to cancel the order and to refund me my money. I also insisted on an email from them confirming the cancellation and refund and guese what
NO EMAIL OR CONTACT FROM THEM.
Absolutely Shocking service from Je James Cycles and I will definetely NEVER use them again.
I have used other companied such as Wiggly, Cyclestore.uk, Chain Reactions and their service has been first class. Used Je James on this occassion as they were slightly cheaper but unfortunately paid the price trying to save a couple of pounds..
Lesson leant !!!!!
As rated by real users
" Online purchase " Read More
" Returns policy stinks " Read More
" Brilliant service " Read More
" Helpful friendly and efficient. " Read More
" A fantastic LBS, great service, great bikes! " Read More
Written by jabb78