J E James Cycles www.jejamescycles.co.uk Review

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  • Quality of service

  • Layout of shop

  • Value For Money

K13RAC's review of J E James Cycles www.jejamescycles.co.uk

★☆☆☆☆

“I purchased goods from this company on 16th May and...”

Written on: 23/05/2011 by K13RAC (1 review written)

I purchased goods from this company on 16th May and all items ordered were shown as IN STOCK. I went with Je James Cycles as they offered free postage (BIG MISTAKE) !!!!!

Their delivery conditions state items sent free can take between 3-5 days for delivery.

After 5 days and still no goods, I contacted the company (23.5.11) only to be told that the items were packed and ready to ship in other words they had not sent the items for delivery yet.

I questioned their company ethics and customer care and was told they they were BUSY lately and that was why my items had not been sent.

NOT EVEN AN APPOLOGY !!!!!

Since my items hadn't been sent, I simply instructed the company to cancel my order and refund me my money.

I sent an email to the company straight after the phone call confirming my wish to cancel the order and to refund me my money. I also insisted on an email from them confirming the cancellation and refund and guese what

NO EMAIL OR CONTACT FROM THEM.

Absolutely Shocking service from Je James Cycles and I will definetely NEVER use them again.

I have used other companied such as Wiggly, Cyclestore.uk, Chain Reactions and their service has been first class. Used Je James on this occassion as they were slightly cheaper but unfortunately paid the price trying to save a couple of pounds..

Lesson leant !!!!!

  • On line

    Branch Visited

  • £18

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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Notify's Response to K13RAC's Review

Written on: 07/08/2013

You'll never get an "appology", maybe an apology. Never bought from Wiggly or Chain Reactions. But have brought from Wiggle (poor) and Chain Reaction Cycles (excellent) though. Purchased a pair of Oakley Glasses from J.E. James, good price and very prompt delivery. Whilst 'Quality of service" may be one star as you never visited how can you give one star for "Shop Layout" and surely the price and free delivery made value for money higher? I always find a spell checker helps get your point across more eloquently.

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K13Rac's reply to Notify's Comment

Written on: 07/08/2013

I am so glad that after 2years have gone by since I posted my review that you have taken the time to compose and post such an articulate response. My only concern being that you havnt managed to address any of the issues which I raised. Regardless of the spelling issues (granted) I believe I got my point across.

I think you have simply shown the wider Internet community who rely on these reviews to assist the purchase making that you are a buffoon !!!!!

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Patrickcrow's Response to K13RAC's Review

Written on: 10/08/2013

At least they have a phone number.
Don't use wiggle you can't contact them by phone.

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