T-Mobile US - www.t-mobile.com Review

I was a customer for Flexible account; my number was xxx-xxx-xx1. Last year, I used this number as a Pay as you go until May 2011. This phone number work just fine because my last added money was in March 29, 2011. On May 5, I went to a T-mobile shop to add more minutes to my account. One of the staffs told me that my account was wrong account type. I explained him three times that one of T-mobile staffs told me that for this account if I do not pay monthly fee the account would turn to be Pay as You Go account. However, this different staff only kept saying my account was wrong and told me to change to a new sim card to correct it. I asked him to transfer the money that left in my old Flexible account. He said it could not be transferred. So I ended up with 1) paid $10.89 for a new sim card, plus 2) losing $26 of the old account for nothing. Later, I realized that I need to stick with the number xxx-xxx-xx1 for my job interview that I applied in the passed months. So I called T-moblie Customer Care. After talked to 10 staffs, I got to talk with a supervisor who said that I had to pay $47 because I had a monthly contract with xxx-xxx-xx1. Then what the hell T-mobile staffs told me to stop paying the monthly and just bought minutes to use. Were any of these staffs know correct information to tell customers? Or they just try to create some fees adding to the bill. So in total I was stolen $84 from my pocket for nothing!! As soon as I used up my prepaid money in the new account, I will quit their service immediately and I would not recommend using their service. Rating that I would give them is MINUS 5. Their customer service is suck, their staffs are stupid because they did not know anything and just keep telling people wrong information. T-mobile goes train them, otherwise your business will disappear.