Brand Alley - www.brandalley.co.uk Review

Click here if this is your business
★★☆☆☆
1.5
13.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Guest's review of Brand Alley - www.brandalley.co.uk

“Poor service, and AWFUL customer services. I tolerated...”

★☆☆☆☆

written by on 10/05/2011

Poor service, and AWFUL customer services. I tolerated the 1 month+ delivery time despite immediate payment.. However after a patient wait for my 9 items, the box arrives with glass rattling around inside-postman strongly advised me to refuse it, so a replacement could be quickly dispatched. I emailed Brandalley as well asking for an exchange-no reply. After a week I emailed them again, again ignored, managed to get through on the phone, and without apology I am told that I will be refunded! (despite twice requesting an exchange & presumably the remaining items-some of them long awaited gifts were intact in my box)annoyed, I reordered a couple of items taking advantage of last weekends free delivery offer, however I have been charged delivery, and I am still waiting for the original refund!

  • various items £115

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0