Written on: 09/05/2011
Looks like we have the same problem as the majority of the reviewers on this site.
Ordered Boots, when they turned up they didn't fit, contacted Phix Clothing (now trading as Love Clothing) - no problem, just "return and we'll exchange for next size" - great we thought, seemed very nice helpful people.
The boots were returned and acknowledged as being rec'd back to them on their website on 30th March and we are still waiting for the exchanged ones. Looking at the reviews doesn't look like we will get our money back. Have reported to Paypal (although by this time out of the 45 days dispute time) and will then contact Office of Fair Trading and then perhaps BBC Watchdog! Never ranf back or answered email - they said they were having problems with their emails! DO NOT DEAL WITH THIS COMPANY!
As rated by real users
" No Returns " Read More
" My first shopping experience at Kanken " Read More
Written by SylviaChuang
" Good product, terrible customer service " Read More
" Great wool sweaters! " Read More
" Completely ignored me. " Read More