Written on: 07/05/2011 by pasiferr43 (1 review written)
Since I had it installed it has stopped working 9 or 10 times. Most of the times the person responsible for selling and installing it came to fix the problem and three times an engineer from Kinetico came and fixed the problem. When it works it is wanderful but it breaks down too often for my liking. Is 10 times in 3 years too many? The support has been very good but it is very frustrating to suddenly finding that your water is no longer soft. There is 10 years parts only garantee but what will happen after that, will I have to start and keep paying for faults that were never fixed for good? Ir really is not good enough. That is why I would not recommend it to a friend. It is probably value for money but I am really fed up. It has just stopped working again and waiting to talk to the manager of the shop I bought it from; he fixed it only a few weeks ago and he is probably quite fed up too.