Written on: 04/05/2011
I am just contacting you to compliment your staff on its excellent customer service. I visited the shop for the first time on Thursday (28th April) to buy a 1:35 scale PT-76 that I saw on your website, however it was out of stock.
Instead, I bought a 1:35 scale T72 by Tamiya. When I told the staff member (I did not catch his name) that it was going to be the first model I'd made since I was a child, he was most helpful; he helped me choose the correct paints for the model, as well as brushes, adhesive, craft knife, and clippers. I found the attitude of other staff to be positive also.
The only real gripe I have about my visit is that staff don't wear name badges, which would have helped in identifying the member of staff who helped me. Thanks again for the excellent customer service.
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