Written on: 04/05/2011
the customer service at the nuthall branch of bristol street motors representing citroen is a JOKE.our car broke down and we contacted the call centre in newcastle who booked the car in for that morning,we checked their website which stated customers are given a courtesy car,when we arrived at nuthall road the receptionist told us the car WAS NOT booked in,and when we asked for a courtesy car we were told they werent going to supply us with one even though there was also a sign on the receptionist desk again stating customers are given a courtesy car.we were told there was no manager to talk to when in fact a so called service manager suddenly popped up and for the next 2 hours proceeded to yell, bully, harass and even wave his arm threatenly in my wifes face several times until i had to ask him to stop,he even accused us of lying!!!! he was extremely aggressive,totally lacking in any personal skills whatsoever,he dismissed any of our concerns and was just a total idiot,we have taken this matter up with the dealship and citroen themselves but have basically been told to push off.we even emailed the chief exective who on the website claims to answer all emails personally he has also ignored us,this is an horrendous company,the staff have obviously had no training whatsoever,all they seem to care about is getting your money,i feel so strongly about the way we have been treated we are now selling the car!!!!!!!
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