BA British Airways - www.britishairways.com Review

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★★☆☆☆
2.4 / 5
From 429 reviews
39.9% of users recommend this

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of BA British Airways - www.britishairways.com

★☆☆☆☆
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“British Airways is better than most airlines, but if...”

Written on: 03/05/2011

British Airways is better than most airlines, but if you have any customer service issues good luck! They do NOT have a call center to handle customer issues - you must e-mail them. They don't have any live person to take your call!! That's the opposite of customer service.



They are a decent airline, but I rated them low because I did have an issue with a flight and was unable to resolve it at two different airports (including their hub - LHR), and was referred online to resolve it! I could not believe it.



Bottom line is that I will continue flying with them, but with low expectations! :)

  • April, 2011

    Flight Date

  • LHR-CDG-LHR-TXL-LFR-FCO

    Flight From - To

  • Business Class

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Yes

    Is Food Included?

  • Quality of food

  • Yes

    Are Drinks Included?

  • Short Haul

    Flight Length

  • Value For Money

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