Jewellery Boxx www.jewelleryboxx.com

Guest's review of Jewellery Boxx www.jewelleryboxx.com

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“Rubbish. I should have read everyone's reviews online...”

Written on: 30/04/2011

Rubbish. I should have read everyone's reviews online before ordering from this place as it seems to be a regular issue with Jewellery Boxx. I ordered a pendant for my fiance's birthday on the 27th March 2011. It was for his birthday and was a special occasion as I was leaving the country and moving to Australia, with my fiance coming 4 weeks after me. It was important this got to him prior to him leaving his job for obvious reasons as he was then leaving the country as well. Needless to say the gift still hasn't turned up and despite me emailing I have heard nothing. Not a word. My fiance has now left and there is no need for the pendant anymore and the sentiment was entirely lost. Absolute poor service and I will be expecting a refund and if I continue to not hear anything I will take it as far as I have to in order to recover my money. The fact this thing happens all the time by the looks of it just makes me think it is complete incompetence and disorganisation. It's not hard to communicate with your customers or just send the fricken goods.

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Nothappy's Comment

Written on: 29/05/2011

I wrote my first review on 30 April 2011. Funnily enough I heard back from Jewellery Boxx after they saw my review on here, fancy that! They even told me my review was 'a bit harsh'. You think? Ordering a gift, paying for it, not receiving it and not receiving any communication or a refund I think is a bit harsh. However, my review prompted some action and I heard from Richard - great! He blamed Royal Mail of course, wasn't anything they'd done, and told me that if I had contacted them earlier they would have organised a more secure and trackable form of delivering it. Oh? Great - begs the question of why not always use a courier when sending valuable jewellery? Something about cost and not being able to absorb it and not wanting to pass it on to customers, who I'm sure would be very happy to pay £5 extra to get their goods on time and safely. Not to mention I'd also been trying to contact them for weeks. However, we sorted that out and Richard apologised and he was going to organise a refund given I no longer wanted the goods. I certainly didn't trust that it would find it's way to Australia if it couldn't even reach me in the London! A refund was getting organised immediately, hooray! It would show in 7 working days and I agreed to remove my review if I receieved my money back. Fair and reasonable! That was the 6th May. It is now 29th May and still no refund nor any responses to my follow up emails asking what's going on... At this stage, Jewellery Boxx have essentially stolen from me. No emails or correspondence and no money, and no product after 3 months. Neat! I emailed Richard once again demanding once to know where my money is, and he replies finally today with one line saying 'Can I send you a cheque?' Erm - NO YOU CAN'T. I live in Australia, you said you had ALREADY REFUNDED IT TO MY CARD. So now I'm being lied to as well? I don't want a cheque, I want my money in my account pronto. I am now seeking legal advice. Folks - don't do it, do NOT use this place. You've been warned. I find it quite funny that it appears my previous account for the review centre has been blocked as well - anyone smell a rat?

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