Matrix Bathrooms Shower Enclosure Review

Do not purchase MATRIX BATHROOM products from any supplier as they are cheap quality, badly designed and the lifetime guarantee is a complete joke! It doesn't exist.

I purchased a shower enclosure just over a year ago from Heat & Plumb.com. The enclosure is described as their "Duchy" range but is in actual fact made by a company called MATRIX BATHROOMS.

Within less than a year the outside of the aluminium frame, least exposed to water, began to corrode. Also the chrome on the roller brackets began to corrode and the magnetic seals on the doors were beginning to slide off. Rang Heat & Plumb customer services but as far as they were concerned this was nothing to do with them and I had to sort it out with the manufacturer, MATRIX BATHROOMS.

Rang MATRIX BATHROOMS who insisted that unless I gave my credit card they would not send anyone to inspect the enclosure. Several weeks of phone calls later they agreed to send someone round. Agreed that the corrosion on the frame was due to poor manufacturing and would send replacement parts. This was back in Dec 2010. To this day nothing has been sent. Countless phone calls later they say they have now lost the original paperwork signed during the visit and that it is no longer a manufacturing fault but the way the enclosure is installed. This is utter nonsense as the original paperwork, which has now conveniently been lost by Matrix, stated otherwise.

Heat & Plumbs attitude during all of this is - it's nothing to do with us.