Written on: 27/04/2011
Bought a cooker in October 2010. Went faulty in March 2011. Contacted next who were excellent in trying to get the manufacturer to replace a faulty component. The customer service team were fantastic in getting back with updates and after 5 weeks of delays etc they offered to send me a new cooker. The model was not in stock and the company who should have replaced it sent a letter telling me so. I contacted next whose service was outstanding. Instead of keeping me waiting any longer once they confirmed a delay with a replacement cooker, offered a brand new upgrade which was delivered within 24 hours of me contacting them. To top this off I received a follow up phone call, an apology and £150 credit to my account for the inconvenience caused. I couldn't have asked for any more.
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