written by serviceteam on 19/04/2011
Webfusion = disgusting customer service
Yes, another bad review for Webfusion. Disgraceful customer service. Account billing have a surly man called John. The orginal argumentitive no-mark.
Anyway, their internal systems are clunky and old fashioned. It is not flexible in any way and means it takes hours to get the smallest thing done - like setting up a domain.
the billing system is underhand and sneaky. You get spurious charges for not knowing how to use their ridivulous old fashioned systems.
Technical support is poor. But then they seem to use their own portal for getting things done. And this needs a major upgrade.
To sum up. Websfuison have got attitude problems with their staff. Their systems are poor and I would say they are a generally dishonest company.
I have been a customer with them for over 3 years and I am simply astonished at how badly I have been treated. There are good webhosts out there - this isn't one of them.
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