Computer Planet www.computerplanet.co.uk Review

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★★★★☆
3.7
From 248 reviews
70.0% of users recommend this

  • Customer Service

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  • Value For Money

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Guest's review of Computer Planet www.computerplanet.co.uk

“Never under any circumstances consider using Computer...”

★☆☆☆☆

written by on 18/04/2011

Never under any circumstances consider using Computer Planet. I purchased a £3000 computer from them and it had to be sent back over 5 times with faults and problems. In the end it cost me numerous days off work, stress related illness and personal expense due to time without a working computer in excess of £6500. I had to use my credit card company to finally get a refund which took over a full year and an independent test report.



Computer Planet still tried coming after me personally to recover costs many months after my credit card had given me the refund too. Terrible customer service, the worst possible delivery and courier service and bad quality parts. NEVER EVEN CONSIDER USING THEM EVER!

  • £3200

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Value For Money

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Mv7's Comment

Written on: 01/05/2011

I found this review very helpful because... I have had the similar experience with them which I will describe in more detail in couple days. Not only they charged me extra an made and unauthorized payment form my card but also, after one month of waiting, they haven't refunded the faulty component I had sent back to them. I definitely do not recommend them.

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Simonkevnorris's Comment

Written on: 10/08/2011

I had similar problems with this company a few years ago. The PC they supplied was unstable as delivered. I had ot play £140 to send it back by a courier. It was returned several months later (with no warning) in a slightly better state. I had to send it back and asked Computer Planet to pay for the courier. The representative said they had to check with the manager - I never heard from them. When things go wrong they are incompetant.

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Guest's Comment

Written on: 10/08/2011

I had a similar experience several years ago with this company. The PC was unstable as supplied. I had to send it back at expense (£140+) to myself and it was returned a month or so later with no real improvement. They wanted me to send it back to them - I asked them to pay for shipment and they never got back to me. In the end I scrapped the PC but I wished I had taken legal action.

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