Enterprise Car Rental - enterprise.com Review

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
From 843 reviews
24.0% of users recommend this

  • Customer Service

  • Value For Money

ColinMelville's review of Enterprise Car Rental - enterprise.com

“I have been horribly ripped off by Enterprise and will...”

★☆☆☆☆

written by ColinMelville on 16/04/2011

I have been horribly ripped off by Enterprise and will never use their service again. Obviously I will tell my friends to give them a wide berth.

For a tiny scratch on the rear bumper, which could have been fixed with a black magic marker, these nasty persons have charged me £100.

There are many, many similar small scratches on the car. I cannot believe that the company will have to pay £100 for every single one of those scratches; therefore the young woman at the Enterprise office is a barefaced not-entirely-truthful-person.



I wish I had known that Enterprise were so famous for ripping people off. What a bunch of dishonest persons.

  • Customer Service

  • Value For Money

  • April 2011

    Date of hire (month/year)

  • Hove, UK

    Country & City of hire

  • Good

    Condition of vehicle

  • Average

    Choice of vehicles

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Enterprisecares's Response to ColinMelville's Review

Written on: 20/04/2011

We are listening and I wanted to offer our help investigating the claim further. Please email care[at]enterprise.com with your contact information, rental agreement number, claim number (if one was provided to you), the specific location (street/city) of the Enterprise office, and any further details. Please use "Incident 110420-003504" as the subject of the email. (Rich)

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