Written on: 15/04/2011
i bought tickets to travel in January unfortunatly due to severe weather the trains were cancelled. I am still waiting for my refund have spoken to 6 different people, had 2 e-mails sent and now i'm told its in the hands of southern trains! why was this not said before??? tried tele these only to find suprise suprise its a recorded message saying nobody available!!!! i will no way travel with virgin again try rail easy ot ticket line stay away from virgin trains they do NOT look after there customers.
As rated by our community of reviewers