Written on: 15/04/2011
i bought tickets to travel in January unfortunatly due to severe weather the trains were cancelled. I am still waiting for my refund have spoken to 6 different people, had 2 e-mails sent and now i'm told its in the hands of southern trains! why was this not said before??? tried tele these only to find suprise suprise its a recorded message saying nobody available!!!! i will no way travel with virgin again try rail easy ot ticket line stay away from virgin trains they do NOT look after there customers.
" Overcrowded and out of order toilets " Read More
" Dangerous and Scariest bus drivers - from a fellow road user " Read More
" Refund refused " Read More
" As always the people part let's you down " Read More
" Appalling service " Read More