Lovell Rugby www.lovell-rugby.co.uk Review

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★★★★☆
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Lovell Rugby www.lovell-rugby.co.uk

“Would have given them no stars if possible. Absolutely...”

Written on: 13/04/2011

Would have given them no stars if possible. Absolutely aweful service. Paid for my item and it still has yet to arrive. They say it was delivered but guess they assume I waste mty time trying to get multiple items. They won't send another one out "in case the other one arrive". It clearly hasn't and won't. Total ripoff merchants - don't use them under any circumstances. Absolute rubbish!!!!!

  • 58

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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Lovellrugbyrosse's Comment

Written on: 17/10/2013

Dear Lovell Rugby Customer,

We completely understand your frustration if an order we have sent you has not been received, even though the courier company is stating that it has been delivered. In these circumstances we can start a disputed delivery claim with which ever company was used to post your parcel.

If this has not already been done, please contact us via our sales email address with your order number so we can start this claim for you.

Please be aware that these claims can sometimes take a up to 2 or 4 weeks to be processed, but we will do our absolute best to get this resolved for you.

Regards,

Ross Edwards
Sales Manager - Lovell Rugby

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