Item: Confetti - www.confetti.co.uk - Post Aug 2010 (under new ownership)
Rating: 1

Guest's review of Confetti - www.confetti.co.uk - Post Aug 2010 (under new ownership)

“Awful service again; don't know why I gave this...”

★☆☆☆☆

written by on 11/04/2011

Awful service again; don't know why I gave this company a second chance. My order was held back due to one product being out of stock - no communication to let me know what was happening. The girl I spoke to in customer service sounded disinterested. I tried to escalate to the MD but he wouldn't take my call. Very poor company. Avoid.

Value For Money

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Confetti's Comment

Written on: 14/04/2011

We're really sorry you've had a bad experience with us and we are reviewing our communication regarding out of stock items due to customer feedback. Customer service is extremely important to us and we do take pride in listening to our customers. We deal with many thousands of orders and have many happy brides who turn to us time and time again. Our experienced customer care team always do their best to resolve customer issues as they understand how important a wedding is for the bride. If you can email the customer care team on [email protected] with your order number or name and email address along with a few more details regarding the problem then we will do our best to address your concerns.

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