Fasthosts Internet www.fasthosts.co.uk - Post May 2006 Review

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Guest's review of Fasthosts Internet www.fasthosts.co.uk - Post May 2006

★☆☆☆☆

“there is no way to cancel you hosting with fast hosts...”

Written on: 09/04/2011

there is no way to cancel you hosting with fast hosts apart from to cancel the credit card you originally billed them with



They have very poor customer service. please if you are thinking of using fast host please please dont use them



They are one of the worst companies i have ever had to deal with. They treat you like a liar and will take to to a debt collection agency over £8.99 even though you have been trying to cancel your service with them for over 12 months.



They are a truly terrible company with credit controller like Joseph Singer who i had to deal with treating you like a criminal. They will only deal with you over email if you can get them to email you. They dont have the curtsy to talk to you in person.

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Fhinternet's Comment

Written on: 11/04/2011

Hello,
<br/>
<br/>My name is James and I work for Fasthosts. We are disappointed to read that you no longer wish to use our services, however, we fully understand that from time to time customers will want to terminate their contract.
<br/>
<br/>We make it clear in within our Terms of Service exactly how to make a cancellation. If you feel we have not followed the procedure we have outlined in the ToS then please email twitter@fasthosts.com stating your account number and a general overview of the situation. We will then investigate this case further for you.
<br/>
<br/>Please see Terms of Service - General - Section 3.
<br/>
<br/>Kind regards,
<br/>James

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