Written on: 07/04/2011
We arrived at the due time for a restaurant booking and were ushered into a lounge area exclusive to restaurant customers and a short while later our order was taken.Shortly afterwards we were ushered to our table, but because we had not wanted a starter we had to wait while all other costermers were served with their starters before our meal was served. Despite politely complaining at the delay, at which the lady proprieter kurtly pointed out that it was because we had not had a starter, we eventually received our meals approximately an hour after being seated at our table. When we had finished our meal, no one offered a sweet, which incidentally as it happens we did not want. Also, no body offered us coffee, which we did want and we had to get up and go and find a waitress to ask for coffee. By this time the land lady had either left or gone into the bar to talk to friends and you could forgive us for concluding that she was not really bothered about us.
If we were to rate this pub the rating would be 10 out of 10 for food but very sadly we would struggle to give it a mere 1 out of 10 for service. The charges for the experience most certainly justified a very much better service performance than this!!!!!!
As rated by our community of reviewers
" The Sunday carvery and full English breakfasts are fabulous. Prope... " Read More
" Was probably the best restaurant in Worcester, without a doubt. The... " Read More
Written by adamwest
" If you ever happen to be in Malvern - pop into The Spring Restauran... " Read More
" Visitor to the UK " Read More
" I've been dining at this restaurant for the past five years. it ha... " Read More