Wool Overs - www.woolovers.com Review

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  • Customer Service

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Lgirly's review of Wool Overs - www.woolovers.com

“Whilst I love the quality of their clothes. It's not...”

Written on: 04/04/2011 by Lgirly (2 reviews written)

Whilst I love the quality of their clothes. It's not worth the hassle when they arrive (eventually) 4 wekes late! My review on there clothes must stress that they are perfect quality, absolutely lovely to wear and probably the bes tI've ever bought but is it worth worrying over £60 of goods never arriving?



Definitely not! Think twice before you buy, you might end up in a similar boat to me.

  • Mixed £60.00

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Value For Money

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Karon2011's Response to Lgirly's Review

Written on: 04/04/2011

Dear Sir or Madam
<br/>
<br/>We do not charge for goods until they are dispatched from our warehouse. We are very sorry for the delay you incurred and admit that due to unprecedented demand we have had a lot of out of stock items. The good news is that we are NOT a scam fly by Night Company and production is back on track and we are steadily rebuilding our stocks.
<br/>Wool Overs was founded by the current owners in 1989, and in recent years the brand has seen astonishing growth. We have built our brand organically, and growth has been primarily by word of mouth with minimal advertising. This growth model can only be achieved by offering excellent Customer Service and great products. However, we do not claim to never make mistakes when servicing 240,000 customers, but we always aim to do our best. If products are delivered late we send compensation, and if products are faulty we replace them. Please do not be swayed by all the feedback you read about brands.
<br/>
<br/>Best regards
<br/>Mark Shenton
<br/>Director & Company Founder
<br/>

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