Aer Lingus Review

Click here if this is your business
★★☆☆☆
2.3 / 5
38% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of Aer Lingus

★☆☆☆☆

“3 months after the December weather chaos I have all...”

Written on: 01/04/2011

3 months after the December weather chaos I have all but given up in my attempt to obtain fair compensation from Aer Lingus over the cancelled flight from Lon H to Malaga. I Never had such poor customer relations from a business in my life; no comms at time of cancellation , simply tell you to go online for all answers. They continue to "lose" hard copies of important documents sent by post (yes, you can only post to Aer Lingus, no e mails) . I have called on 20 occasions and they have not even fulfilled untold promises of one returned phone call. I have since escalated this to the CAA.

I know that airlines are not obligated to compensate in the event of closed runways etc, why not simply communicate this , rather than continue to "look into it"?

If the plane leaves and arrived then I don't doubt they offer an effective service, but if you have any problem whatsoever, you're on your own.



You pay your money, and take your chance with Aer Lingus.

  • 12/2010

    Flight Date

  • London Heathrow to Malaga

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • No

    Is Food Included?

  • Quality of food

  • No

    Are Drinks Included?

  • Short Haul

    Flight Length

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review