written by Hilary60 on 28/03/2011
Made a claim in February, took two phone calls to get a claim form. This was completed by myself and the vet, and sent off immediately, then after another phone call middle of March, as still not received payment, they now want a 12 month report from the vets, but I have never made a claim before. This was sent two weeks ago, and now they are saying they have not received this, and I have go to start all over again. Really disappointed with the service, and will be cancelling the policy.
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