Lisbon, Mundial Hotel Review

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3.4 stars
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Mr Review.'s Review of Lisbon, Mundial Hotel Portugal

23rd Apr 2002

Overall Rating

1.5 stars
  • Value for money
    1.5 stars
  • Food
    3.5 stars
  • Accommodation
    1 stars
Good Points

Easy to get to from the Airport


Bad Points

See Below!


General Comments

I had the misfortune to stay at the Mundial in Lisbon.

The room was so small that you couldn't even lay out a suitcase.

The bathroom was so small that it didn't have a bath - just a very small shower.

The room where breakfast was served was so small that we had to queue for 10 minutes before being served.

The staff were disinterested - one was reading a book while I was waiting to speak to him and the maid failed to make the bed or change the toilet roll on any occasion.

Overall, I have no idea how they can claim to be a 4* hotel - it was awful!

Your choice but, I'd stay somewhere (anywhere) else!

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Members' Comments onMr Review.'s Review

  • johgrea. on 16th May 2003

    Have used Mundial for the last 7 yr prior to travelling to Algarve.
    Only one bad room (an odur that was disagreeable), which was changed by front desk staff.
    I use the parking garage free of charge.
    I have no problem with this hotel.
    Complainer should ask hotel staff to change room immediately rather than be a disgruntled visitor.

  • Peter Rees. on 19th May 2003

    Interesting view point.

    Do you think it is right that a paying guest should be given a rooom that they should have to complain about before being given an acceptable one? In a 4* hotel as well?

    I think that the hotel should give you the best room that they have - within the price you have paid of course. If rooms are so small that you cannot lay out a suitcase or the shower is so small that you cannot turn around, they should knock rooms together to make them larger.

    This hotel is listed as a 4 star hotel - rooms should not be cramped, the housekeeping staff should make the bed every day and you should not have to queue to get into breakfast - these are all characteristics of a 2 star hotel, NOT a 4 star hotel. Not what we paid for or expected.

    I have stayed in many hotels in my time and this represents the worst quality for the price. The hotel has NO facilities that demonstrate that it should be 4* - Small rooms, small bathrooms, no gym, no pool, queue every day for breakfast, poor quality housekeeping.

    These are my views and experiences - if the person who has stated that he feels they are wrong, I would love to hear why - simply saying 'Ive stayed here loads of times and its fine' isn't really a good dismissal of my points that the hotel should be a 2*