Total Fitness - www.totalfitness.co.uk Review

Total Fitness - www.totalfitness.co.uk
★★☆☆☆
1.6
14.0% of users recommend this
  • Value For Money

Guest's review of Total Fitness - www.totalfitness.co.uk

“TF closed their branch in Lancaster on Tuesday 5th...”

★☆☆☆☆

written by on 19/03/2011

TF closed their branch in Lancaster on Tuesday 5th March. After two days of being told that they'do not have that information at the present time and you will be contacted in due course'' they finally offered'continued membership'' at either their preston Branch...20 miles away or a gym called VVV which is on the wrong side of town and will sometimes take 1 hour to get to and from. I asked for a refund as their options were not acceptable and thay told me that i had to write to them and expalin why i thought i deserved a refund....DER!!!! I paid £805 in November and have had less than 5 months use of a gym that i paid for 12 months use of!!! I dont hold out much hope of them refunding me but i will battle for it...there customer service department is a classic example of how to p*** people off. If you ar ethinking of joining a Gym chain DO NOT JOIN THIS ONE, they cant afford to refund their customers and sooner or later they will go bust. DO NOT JOIN THIS GYM CHAIN!!!!

  • Value For Money

Deepthought's Comment

Written on: 21/01/2013

Similar experience when Wrexham closed. Took me several months to get my money back (luckily, my bank provided a financial advisor who caught them in an outright lie and they paid me back 2 days later). Don't know when, but TF have apparently been taken over.

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