Written on: 18/03/2011
We bought a Vango Colorado 800DLX in August 2009 so that our 2 boys could have a bedroom pod each. We used it several times and found there was plenty of room for the 4 of us and our table, chairs and suchlike. Each time we used it we managed to have dry weather so didn't find out there was a manufacturing fault with 2 of the seams not being sealed properly until August 2010. We took it back to Go Outdoors who informed us initially that as it was 1 week over it's year warranty we may have to pay for a repair, but then told us that as Vango give a longer warranty they would send the tent to AMG for repair (Vango service centre). AMG were very good and attempted a repair but said they weren't happy with the appearance of the repair and would offer a replacement. Due to the Colorado not being made any more they have now replaced the Colorado with a Kasari 800 (and also swapped the carpet and footprint to suit). We have had excellent aftersales service from AMG after initial confusion was resolved as to who between AMG and Go Outdoors was supposed to be dealing with the exchange.
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