Outdoor Toys Direct - www.outdoortoysdirect.co.uk Review

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★☆☆☆☆
0.9 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Outdoor Toys Direct - www.outdoortoysdirect.co.uk

★☆☆☆☆

“Ordered a playhouse from Outdoor Toys on the Monday -...”

Written on: 18/03/2011

Ordered a playhouse from Outdoor Toys on the Monday - money came off card the next day and was told it would be delivered on the Thursday. When nothing arrived rang them to be told by a very rude man that it was out of stock and they had no idea when it would be in stock. Suggested maybe they should have taken the money once they actually had the product to despatch but my complaints fell on deaf ears. We then saw a similar playhouse for the same price on their site so asked for this instead. Then found these reviews so cancelled the order the next day. The lady I spoke to was actually very helpful and rang me straight back when I got cut off. Was told refund would be processed within 2-3 days and was extremely surprised to find that it actually was. To give them their dues there was no problem with this aspect of the order, however both the playhouses we ordered had mysteriously disappeared off their website the day after we ordered them - there is clearly something dodgy about this company so we will be paying a bit extra and buying a playhouse from somewhere a bit more reputable now

  • Playhouse £130

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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