Serenata Flowers, www.serenataflowers.com Review

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Serenata Flowers, www.serenataflowers.com
★★☆☆☆
2.0
24.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Serenata Flowers, www.serenataflowers.com

“DO NOT USE THIS COMPANY. Lousy service. I ordered...”

★☆☆☆☆

written by on 11/03/2011

DO NOT USE THIS COMPANY. Lousy service. I ordered online (the site is their only redeeming feature)and wanted delivery on the Wednesday. The flowers hadn't arrived so I called them on Friday to find out that they hadn't delivered because the address I entered hadn't matched the postcode. Why didn't they call me? Why did they wait until I had to phone them 2 days after the delivery date? I entered 2 phone numbers and an email address when ordering yet didn't receive any correspondence. Absolutely shocking customer service. They even made it sound like they were doing me a favour by offering me my money back.

  • Roses, £75

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Quality of website

  • Value For Money

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