Claires Accessories Review

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★★★☆☆
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  • Quality of service

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  • Value For Money

Guest's review of Claires Accessories

★☆☆☆☆

“BUYER BEWARE! CLAIRE'S RETURN POLICY IS A JOKE AND THE...”

Written on: 10/03/2011

BUYER BEWARE! CLAIRE'S RETURN POLICY IS A JOKE AND THE QUALITY OF THEIR PRODUCTS ARE YOU-KNOW-WHAT! IF YOU ARE PURCHASING ACCESSORIES THAT ARE CONSIDERED "SPECIAL OCCASION," CLAIRE'S WILL NOT RETURN YOUR PRUCHASE BUT AT TIME OF SALE THE ASSOCIATE WILL FAIL TO MENTION THAT THESE TYPES OF ACCESSORIES ARE NON-REFUNDABLE. MY PUCHASE INCLUDED SOME "SPECIAL OCCASION" BOBBY PINS OF WHICH I TRIED TO RETURN THE NEXT DAY. THE STORE MANAGER TOLD ME THEN THAT BECAUSE THE BOBBY PINS WERE "SPECIAL OCCASION, THEY ARE NON-REFUNDABLE." I TOLD HER THE SALES ASSOCIATE WHO SOLD ME THE BOBBY PINS THE DAY BEFORE NEVER TOLD ME THAT THIS POLICY, BECAUSE IF SHE HAD , I WOULD HAVE NEVER PURCHASED THEM, UNDER ANY CIRCUMSTANCES! THE MANAGER THEN TRIED TO PASS THE BLAME ON CLAIRE'S CORPORATE POLICY, BLAH BLAH BLAH. I TOLD HER SHE NEEDS TO RETRAIN HER ASSOCIATES TO STATE CORPORATE'S RETURN POLICY ON "SPECIAL OCCASSION" ITEMS. OH,BY THE WAY, THE BOBBY PINS ARE WORTHLESS, THEY DONT OPEN TO SECURE THE HAIR. WAY TO GO CLAIRES!

  • Avenues of West Cobb

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Guest's Comment

Written on: 03/10/2011

I personally work in one of these shops, and that policy doesnt exist, and especially because your clips were faulty you should have gotten either a full return or been able to exchange them. Once everything is in its original packaging it can be returned with a receipt within 28 days, except for pierced products and tights or leggings etc.

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