Written on: 08/03/2011
We bought the iCandy Cherry complete with pram body and foot muff just before our little one arrived. The pram body was somewhat stiff to remove, but tolerable, and seemed comfortable for the first six months. This pram is very light and easy to push, although you should be aware that it's very bulky when folded so takes up a lot of room in the car.
Our problems started when we switched to the push-chair body at around six months. Whilst the pram-body was stuff, the push-chair was virtually impossible to remove, and even though John Lewis (where we bought it) tried lubrication, it didn't improve matters. We returned it for repair under gaurantee, but iCandy wanted to charge us £85 for the repair. They said we'd bent the frame, even though the stiffness had been there since the first week, and any bending was caused by the fact that it was so difficult to dismantle. John Lewis protested to iCandy, but they wouldn't budge. Eventually John Lewis picked up the bill - full marks to them.
Not impressed at all with iCandy. Poor quality product, considering how expensive it is, and very poor customer service.
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Written by LeathClem004
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