Posh Girl Vintage - www.poshgirlvintage.com Review

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★★★☆☆
3.3
From 6 reviews
50.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Posh Girl Vintage - www.poshgirlvintage.com

“Not so great. The website is beatiful! Unfortunately,...”

★★☆☆☆

written by on 07/03/2011

Not so great. The website is beatiful! Unfortunately, when I got my dress is was unwearable due to it's age and condition. The description was misleading. Also, the picture was taken while the dress was on a hanger, which hid major flaws in the lace.



I waited two weeks for it to arrive. I emailed the store right away that i was not satisfied with the dress. But the store owners were on vacation and I had to wait for three days for a response.



While waiting for the response from the store, I myself had to travel for business for 3 days. When I told the owner that, I was told I would not get a refund or store credit because I waited too long. When I said I'd write a bad review, the owner said "Your anger is ridiculous" "We do have waiting lists for 99% of our dresses" "This back and forth is a waist of time." "Do what you need to do."



I thought about taking my chances with sending the dress back anyway...maybe they'd still give me store credit. But why would I want store credit with a store that treated me so rudely? So, I ended up taking it to an expert seamstress...that cost me another 200 dollars.



I'm sure that other people have had positive experiences with this business. I believe that it's been around for a long time and they have some beautiful things. Posh Girl Vintage should probably just remember that not every costumer who returns an item is a liar and crook...sometimes the store does make mistakes and sells something that is, indeed, in a poor condition.

  • $310 dress

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Quality of website

  • Value For Money

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Poshgirlvintage's Comment

Written on: 06/09/2013

I'm, Emma, the manager of Posh Girl Vintage and this review is sadly full of untruths! I can tell you for sure, we were NOT on any vacation and you did not have to wait for our response. Even when one or more of us is out we are always taking email with us and answer within minutes if not just an hour. We make sure our email is on our phones and laptops, etc...I remember this customer. You were WAY OVER 3 WEEKS LATE - NOT 3 DAYS! I wish you would at least be honest about your experience. We also do not hide flaws we go out of the way to show them up close, in fact. With many photos. You have 3 days to try it on and decide if you like it, if you didn't you should have just returned it. We accept returns for any reason at all as long as its in the mail within 3 days. That's fair. We have to protect from people who want to wear them out to parties then return them. Sadly that happens.

We really wish you would have just contacted us within those 3 days and you could have returned it. We did all we could and we said we dont even mind if its a day or so late but over 3 weeks is just too much. Then you got nasty. We still have the emails in our sent email box. When people get nasty we choose to just not respond after that. We are super friendly and want you to be happy and return but we do expect to be treated with basic dignity and respect. We are human beings. Thank you.

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Avd0401's Comment

Written on: 06/10/2021

Wow! 2 years to respond to a bad review? Also, it seems like I’m not the only one with such experience. Super friendly human being are not so friendly to their customers as it turns out. Very sad indeed. My review was accurate.

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