written by on 28/02/2011
I have never written a review on anything like this before but felt compelled to due to the experience I have had with it. This machine is absolutely appaling. I could live with the fact that it topples over whenever you use the attachments and smashes you on the back of the head. I could even live with the fiddly mechanism to empty it. I could live with the fact that when using it on the stairs you need to be a contortionost to avoid it toppling down the stairs.
What enfuriates me is that the brush bar has failed 3 times within 10 months. This means the thing won't even pick up a bit of fluff, let alone all the other things it promises. The first time VAX claimed it was normal wear and tear so we bought new belts. The second time was within a few weeks of the new belts being fixed so VAX agreed to take it back as there may have been a fault. They took it back, "repaired" it and returned it (so without a cleaner for 7 days) 8 weeks later exactly the same thing happened. Brush bar won't work, won't pick up. Enfuriating. This is in normal domestic use. We have 2 dogs - the very reason we bought this in the first place. Useless. Don't waste your money. I am demanding my money back as it is not fit for purpose and will be buying a dyson!
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