Hays Travel www.haystravel.co.uk Review

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★★☆☆☆
1.6 / 5
11% of users recommend this
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Guest's review of Hays Travel www.haystravel.co.uk

★☆☆☆☆

“The CAA have farmed out the claims to third party...”

Written on: 24/02/2011

The CAA have farmed out the claims to third party companies.



These companies will not answer the 'phone.



The email address's Hays will not give out below ;0)



Claims handlers for Kiss flights CAAClaims@cegagroup.com



Claims handlers for Goldtrail caaclaims@huntswood.com

  • Value For Money

  • Yes

    Have you booked through this tour operator before?

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Guest's Comment

Written on: 12/07/2011

I have also had problems with Hayes, Hayes told me to send all the paperwork to them as they were claiming through their insurance. When I phoned chasing the claim they told me they were in the process of sending all the paperwork to the CAA as Kiss would not pay out. I phoned numerous times and each time they had an excuse to extend the claim time.I have received part of my money back from the CAA but as I had not cancelled the hotel Hayes persuaded us to go on another flight but had to book 2 more days as the flights were not available for 10 tens so we are claiming for the extra flight costs and 2 days extra hotel cost which they promised we would get reinbursed for from their insurance. Every time I phone they keep adding on another 3 months to payout even though they have told me my claim is ready to go. Disgusting what can I do...I will never use Hayes again!!

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