Booking.com - www.booking.com Review

Booking.com - www.booking.com
★★★★☆
4.2
84.0% of users recommend this

Tim Grohne's review of Booking.com - www.booking.com

“I actually always use Booking.com ”

★★★☆☆

written by Tim Grohne on 23/02/2011

I actually always use Booking.com

However, last year the site cost me over '500.

I booked a hotel in the south of France.

The booking conditions next to the hotel said I could cancel within 48hours.

This was the only reason I made the booking at the time as there was no guarantee I would be free to use it.

When I tried to cancel, the hotel told me that those were the 'general' conditions but not the conditions for 'my' booking. Why stipulate any conditions that DON'T relate the specific booking. Confusing and for me expensive.

It was made worse when the hotel then didn't have a record, so instead of opting for other nights, I just left it only to find my credit card charged. When speaking to the hotel, all they could say was, speak to Booking.com. Having tried that already and to no avail (a call centre somewhere that doesn't understand individual cases) I decided to leave the matter. But it still cost me more than '500. If someone from customer services reads this, I would really like two nights at the Ambassador in Juans Les Pins. Thank you.

  • Value For Money

  • Yes

    Have you booked through this tour operator before?

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