RentalCars.com - www.rentalcars.com Review

★★★★☆
4.0 / 5
84.9% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of RentalCars.com - www.rentalcars.com

“One small detail which I did not like during the...”

Written on: 21/02/2011

One small detail which I did not like during the internet booking of the car rental was, that it was always my intention to return the rented car at a different location. I was not informed thaere would be an extra charge for such a privilege (even though the rental company has depots at both the pick up and drop off locations) until after I had gone through the whole process and confirmed my instructions to proceed with the booking. These "hidden" extras should be clearly expressed during the booking process at a much earlier stage.

  • Customer Service

  • Value For Money

  • 20 January 2011

    Date of hire (month/year)

  • London Gatwick

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

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Stephan777's Comment

Written on: 23/02/2011

I found this review helpful because...We are also dropping off in different location and would be looking out for the extra charge.

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Frankkofung's Comment

Written on: 25/09/2013

rentalcars.com cheating my money, they do not have cars for me even I pay in adavance, they also do not refund my money.

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Bewareof's Comment

Written on: 17/11/2012

EXTREME WARNING- DEFINITELY WATCH FOR HIDDEN EXTRAS, they are notorious for this!

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Dp12's Comment

Written on: 02/02/2013

Agree with above. Our apparently economical care hire ended up on almost 3 times the cost we had paid at the online booking stage

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Livinginpuglia's Comment

Written on: 13/04/2012

I agree with this, same applies to optional extras which you can select at time of booking but you don't have any idea how much they are going to cost.

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Guest's Comment

Written on: 27/01/2012

I found this review helpful because...We are also dropping off in different location and would be looking out for the extra charge. Also found I had to phone to find out extra driver charge, but even so they were £100 cheaper than Economy Cars for a long duration rent. They snootily informed me they do not price match!

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Bwoeran's Comment

Written on: 11/01/2012


had the same problem and then used www.carhire3000.ie.
they even called to inquire if the drop-off charge that occurs was ok and if i would still endorse the rental. so all good.

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