Written on: 20/02/2011
Selftrade appear to be incompetent when dealing with direct debits and with cash transfers both in and out of their accounts.
I am in process of closing accounts for my wife and myself.
My complaint to the FSA is in process of being dealt with.
I am being successful in persuading others to close their accounts because of Selftrade's incompetence.
Their updating of transfers is so slow that it gives incorrect information and leads to incorrect decisions by customers.
" Good all round facility " Read More
" Disregard for clients - awful in resolving problems " Read More
" Transfers unbelievably slow - locked account when we moved " Read More
" Website not functioning and no phone number " Read More
" One big headache " Read More