written by tomabilly31 on 17/02/2011
Although their website implies they ship within 48 hours they didn't. They did answer an email, after two days, telling me the PIF-300 - PetSafe Wireless Containment System was back ordered and would ship out "early next week." I called, and after listening to their ads for a few minutes, a service rep came on and made another unfulfilled promise - that the item would be shipped out overnight priority mail, on Wednesday. (I'd actually paid extra for expedited shipping when I originally ordered - what a laugh)
Called again today, Wednesday, just to make sure I'd be getting it tomorrow. More of their ads and finally a rep who informed me it would be another week.
They STILL, as of this writing, have this item on their website like it's available!
I cancelled my order, explaining my reasons. Received no apology at all.
If you get burned at entirelypets know you were warned! There are way better, reputable places to do business.
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