Written on: 16/02/2011
Absolutely the worst customer service i have ever experienced.
constant calls to resolve unwanted sales calls , they did not block with held numbers even though i requested it .
When i complained i was told i had not made myself clear - rather than the fact that the non english speaking staff had not understood - what happened to the customer is right ??
recently changed bank accounts, all bills come out of my account, this was the only company to make a mess of changing direct debit , then rude staff calling me saying i was in arrears !! ridiculous !! so glad my contract term is up so am looking elsewhere, but apparently they are a nightmare to leave !!
As rated by our community of reviewers
" Flow chart mentality at it's worst. " Read More
Written by M_Evans
" 3 years with Plusnet has been good so far... " Read More
Written by wallslondon
" If you are thinking of moving to Vodafone Broadband, don't!! " Read More
Written by RedEars57
" A five star service untill they sold the business to Sky. " Read More
Written by chrisdoth
" Great company " Read More
Written by Gertiep