Marks & Spencer's Coffee Shop Review

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★★★☆☆
2.6 / 5
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  • Quality of Service

  • Value For Money

Eddie J's review of Marks and Spencer's Coffee Shop

★★★☆☆

“My wife and I went to the Cafe at M and S Liverpool...”

Written on: 16/02/2011 by Eddie J (1 review written)

My wife and I went to the Cafe at M and S Liverpool yesterday around 1700 hours. The service from the young lady behind the counter was awful. Such as the milk jug slammed down after we had to ask for the milk for our coffee. She was very surly and I think she has forgotten who pays her wages. The sitting area was disgusting. Plates, cups and all the other crocery piled up on the tables. The floor was as if a bomb had hit it, rubbish everywhere. There were a number of staff out the back doing absolutely nothing, but talk to their chums. One member of staff was making a token effort to clear up, but badly. I could sort these cafes out within a matter of weeks across the north of England, there is no leadership or management as far as I can see. Liverpool is not the only one that I have had this experience, you hope it is better the next time you buy a coffee, but it just never is. These Cafes do M and S a deep misservice, to them and their name.

  • Quality of Service

  • Value For Money

  • Liverpool City Centre

    Location

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Coffeefanatic's Response to Eddie J's Review

Written on: 18/08/2011

M&S pays her wages; she doesn't work in the public sector. And those who do certainly tire of being 'reminded' that a miniscule amount of what is taxed from UK workers ends up in their paycheck. If you do have an improvement plan for this chain in the North then contact the company and suggest it (assuming you have some experience in the hospitality industry). My girlfriend and I frequently visit these cafes and don't mind a little wait when the staff working are doing their best. We do mind the incessant tutting from people who complain that 'it never gets any better'; M&S Cafe has numerous competitors so maybe you could take your pessimism elsewhere.

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