NatWest Online Banking - www.natwest.com Review

“I have been with Natwest Bank for about 30 years and...”

Written on: 16/02/2011

I have been with Natwest Bank for about 30 years and been using Online Banking since it was first introduced about 10 Years ago. I do most of my banking with Online Banking and It is excellent and I very rarely have a problem. Even setting up new payees is straight forward. However, When I need to do something that involves speaking to someone wheter at the branch or phoning a "Call Centre" regarding products, the level of customer service is mixed and I have been told blatant untruths, fobbed off, been spoken to by surley and rude service personnel and now and again been treated quite well. All I say is Natwest you are seriously letting yourself down with your Customer facing activities. Take note I have recently set up on line banking with another Bank and now setup new investments dependent on whoi gives the best rate and best customer service. So come Natwest invest in some Customer Facing training for your staff.