Written on: 16/02/2011
John Lewis claim to have the best customer service but I have only had the worst experience with them. I bought a coffee maker for Christmas for my friend which ended up being faulty. My friends called them up to arrange a pick up to get another machine, but these idiots came to my house instead of my friends'... despite very clear instructions NOT to come to my house. The most frustrating part of this is that my friend had taken a half day to stay at home and wait for the deliverers. SInce then, it's been 3 weeks of emails that don't get replied to, phone calls with clueless staff and a coffee machine still waiting to be picked up at my friends house. This is both embarrassing for me and John Lewis. Will never buy anything there ever again.
As rated by our community of reviewers
" Smooth order and delivery - NO SUPPORT with faulty goods. " Read More
" Worst Global Retailer " Read More
" Time Wasters " Read More
" GOOD SERVICE,PROMPT DELIVERY " Read More
" Took order and money but failed to honor transaction " Read More