Written on: 16/02/2011
John Lewis claim to have the best customer service but I have only had the worst experience with them. I bought a coffee maker for Christmas for my friend which ended up being faulty. My friends called them up to arrange a pick up to get another machine, but these idiots came to my house instead of my friends'... despite very clear instructions NOT to come to my house. The most frustrating part of this is that my friend had taken a half day to stay at home and wait for the deliverers. SInce then, it's been 3 weeks of emails that don't get replied to, phone calls with clueless staff and a coffee machine still waiting to be picked up at my friends house. This is both embarrassing for me and John Lewis. Will never buy anything there ever again.
As rated by our community of reviewers
" DO NOT USE " Read More
" DISGUSTING COMPANY " Read More
" Fast delivery and great value for money " Read More
" Bad experience at debenhams bra fitting service " Read More
" Incompetent and they couldn't care less " Read More