Written on: 15/02/2011
I do not often leave feedback but I felt I have to on this occasion.
Before Xmas I searched many jewellery shops looking for the 'perfect' ring for my wife.
I just could not find what I was looking for so searched the internet and one of the first sites that popped up was TheDiamondStore. I found the website very good but as a bloke I was very weary of buying an expensive ring off a website and really did not know how my wife to take to the fact that I had 'bought a ring of the internet'.
I phoned TheDiamondStore to discuss options after choosing a couple of potential rings. I spoke to Roxanne, who I continued to speak to throughout the whole transaction. All in all I spoke to Roxanne on around 6 occasions and she always remebered me.
One thing that was a problem was that Eternity rings cannot be re-sized so once ordered, they are non refundable due to the ring being made to size. Not a problem for Roxanne, she organised for a show/sample ring to be sent to me to present to my wife on Xmas day.
Xmas day - my wife loved the ring and was suprisingly OK about me buying from an internet site. Over the coming days she looked at the site and decided she preferred a different ring. A call to Roxanne in the New Year and an easy transaction of sending the ring back and ordering a new one.
It arrived today.....stunning, absolutely beautiful ring and my wife is over the moon.
I am very, very impressed with this company. I was very sceptical about buying such an expensive item on the internet and not actually seeing the product, however we are over the moon and I will defiantely be recommending this company to others.
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